Self storage customers increasingly are hearing the question, ” How did you hear about us ? ” on the phone or at the counter when inquiring about storage. The answer can lead to new business processes and may even change the direction of a company’s marketing strategy.
Self Storage facilities need to know what’s working. Is it really the internet or as many have discovered, because you planted new flowers out front. Some customers say they were attracted to the facility because they notice recent landscaping improvement or something on marquee sign attracted their attention. By asking the right questions, storage members can draw out what’s working with new customers. Many times, it’s not what you think. More often than not, tenants say ” You were the only manager that I talked with who was nice to me on the phone.’ When customers were asked they tend to cite more personal connection with a person than with all the features and benefits.
Finding out how customers end up at a store’s counter is vital information because of the marketing implications. Why the chose us is very important, but how they heard about us is equally important . It has been determined that 35 percent of the time they were referred by someone or they simply use the yellow pages.
Referrals have been a good source of new business in self storage industry. Here at StoreRight we have a referral program that benefits customers who are currently tenants , for those past tenants and also for local businesses.
StoreRight Self Storage appreciates the great customers we have and we want more customers just like you !! Since most people associate with like minded individuals, we know you have friends or family the could benefit from the space that storage provides. And who better to facilitate the than StoreRight Self Storage ?
For each referral our tenants give us, we will give them One Month Free Rent !!
Come visit us today and see why StoreRight is the Right Place, Right Price for all your storage needs.
First Month for $1.00
